Data Deletion Policy

This policy explains how users can permanently remove Google account data connected, processed, or cached through the TrustFusion WordPress plugin.

1. Self‑Service Deletion (Recommended)

You maintain absolute control over your data. You can instantly purge your Google data directly through your local WordPress environment:

• Token Removal: Navigate to Dashboard → TrustFusion and click Disconnect Google Business Profile. This immediately and permanently deletes your active OAuth access and refresh tokens from your database.

• Cached Data Removal: Use the integrated plugin settings panel to delete your downloaded profile metadata and cached review content.

• Complete Cleanup: Deactivating and completely uninstalling the TrustFusion plugin will clear all related local database tables.

2. Manual Deletion Requests & Timelines

If you no longer have access to your WordPress dashboard or require administrative assistance, you can submit a manual deletion request:

• Process: Email us at support@webcitylab.com from the administrative email address associated with your site or Google Cloud project with the subject line “TrustFusion — Data Deletion Request”.

• Response Window: We will acknowledge your request within two (2) business days.

• Completion Window: All associated personal identifiers, token references, or support-cached metadata will be permanently deleted from our communication logs within seven (7) business days.

3. Revoking Access Directly via Google

You can completely cut off the plugin’s permissions at the source at any time:

1. Go to your Google Account Security Settings.

2. Navigate to Third‑party apps with account access.

3. Select TrustFusion and click Remove Access. This immediately invalidates all active tokens and prevents future API communication.

4. Backups, Diagnostics, and Log Retention

• System Backups: Residual operational data or communication logs may persist within our secure server backups for a limited retention period (maximum of 30 days) solely for disaster recovery purposes. These backups are automatically overwritten on a rolling basis.

• Sync Logs: The local wp_trustfusion_sync_log table contains short-term operational errors and sync timestamps. This contains no personal user data and can be emptied via your database manager at any time.

5. Scope of Stored Data

TrustFusion only processes public business profile metadata and public review text that you explicitly authorize. The application never collects, processes, stores, or transmits sensitive user data, financial records, or unrelated Google account metrics (such as Gmail, Drive, or Contacts).

6. Contact & Corporate Details

Company Name: Web City Lab

Support Email: support@webcitylab.com

Address: MM Tower, Rajjak Khan Shorok, Nothulladbad, Barisal Sodor, Bangladesh